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Within these pages you should find everything you need to answer any questions you may have about your domain.  If, for some reason, you are not able to find the answer to your question; we ask that you email Tech Support and provide us with the necessary details to assist you.

All support inquiries will be responded to within 24 hours.  Please note: As a general rule, we do not provide technical support for third-party scripts and programs.  It is your responsibility to install and configure any programs you may decide to run on your domain.  We will try our best to answer your questions when they arise; but for the most part you should plan to contact the creator of the script for technical support.

It is a violation of our policies to run chats and other such programs that may consume more than 20% of the server's resources.  A full copy of our policies and procedures can be found here.

Once you sign up for web hosting, you will receive a welcome e-mail pointing you to this manual.  If you browse through the various chapters you should find all the details and explanations you will need to get your domain up and running.  We also have a special Webmaster Resources guide to aid you in finding all the things you'll need to make a great website!

Billing Support

All billing is handled in-house by our billing department. If you have any questions regarding your account, please contact us at billing@mousebytes.com.

Account Deactivations

There are only 3 reasons we deactivate accounts. 1) Non-payment, 2) Spamming violations, and 3) Non-compliance of our policies.

We must ask all of our clients to understand that just as they must take measures to protect their business, so must we. Our Policies and Guidelines were developed to protect both our company and clients residing on our servers. 

You will receive a warning before your account becomes deactivated.  If you do not rectify the situation, your account will be deactivated and you will face a $100.00 reactivation fee will be required to prepay your account.  If your account is deactivated three times, you will be asked to locate to a different hosting service.

If your account has been deactivated due to spamming violations, you will not have the opportunity to reactivate your account on our servers.  We have a strict non-spamming contract with our backbone providers and such deactivations are out of our control. All spamming violations are deactivated without option of reactivation. This is a non-negotiable rule.

Please back up your site on a regular basis. If your account is deactivated, we will not restore it from back-up even with the provisions above satisfied. It is up to you to keep a back-up of your site. If the server fails for any reason, we will attempt to restore from back-up. See our Policy page.

Down Time

Once you've established an internet connection through your PC, your dial-up travels through several points before the actual login to our servers. If there are any problems, within or at any of those points, it will prevent you from logging into your account. This, obviously, is out of our control.

However, in the event that one of our servers does go down, we can assure you that we will be aware of it before you are, and will be working diligently to restore service. You are more than welcome to contact us, but don't be overly anxious if we do not respond immediately - it only means that our hands are full at the moment, correcting the problem.

It does happen now and then, but we are fortunate to have a wonderful connection through the Network Operations Center housing our servers, and can realistically boast a better than 99% uptime average!

Down Email

For obvious reasons, if our servers are down or if you are experiencing problems connecting to your account for other reasons not involved with our servers, your email is not going to work either.

If you can log into your account as well as visit it through your browser, then something is wrong. However, before contacting Technical Support, be sure to walk through the setup of your email client to ensure that you have the correct settings.

Other problems might be due to a recent change of your password. Changing passwords for your email, and changing passwords for your Control Panel and FTP client are done in separate areas, so if you've done one but not the other, this may be your problem. Please refer to the Changing Passwords section of our manual for instructions and details.

If you have checked your settings and verified that it is not a password problem, submit email support and we will handle your request promptly.

Account Overview
Control Panel Overview
Anonymous FTP
Archive Manager
CGI-BIN
Changing Passwords
Counters
Email Software Setup
File Manager
FormMail
FTP Instructions
Mail Manager
Mailing Lists
Mime Types
MS FrontPage® 98, 2000
MySQL
Password Protection
PGP & PGP Mail
Real Audio/Real Video
Redirect URL
Search Engine
Secure Server SSL
Shopping Cart
Site Creation Tool
Site Statistics
SSH / Telnet
 
 

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